We understand that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits the Website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
What Does This Policy Cover?
What Data Do We Collect?
How Do We Use Your Data?
All personal data is stored securely in accordance with the General Data Protection Regulation (GDPR). We use your data to provide the best possible educational and training products and services to you. This includes providing and managing access to the Website; providing and managing your account; personalizing and tailoring your experience on the Website; supplying our services to you in a secure manner; responding to communications from you; supplying you with email communication; market research; analysing the Website traffic so that we can continually improve our service; and further uses as required. In some cases, the collection of data may be a statutory or contractual requirement of one of our third party technology service contractors, and we will be limited in the services we can provide you without your consent to be able to use such data.
When you participate in an online course or other training through the Website, we might use your data for processing purposes, including but not limited to tracking attendance, progress and completion of the course. We may also share your data and your progress in a course with the instructors who teach the course, or other individuals designated by the instructor to assist with the creation, modification or operation of the course. Also, we may archive this information and/or use it for future communications with you.
With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, newsletters, free instructional content, special offers on our products and services, or other related offers that we think you may be interested in from our affiliate partners, surveys, sweepstakes, contests or other events. We will not, however, send you other unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations. You may Opt-Out of email communication from us at any time by clicking the “unsubscribe” link in any of our emails or by requesting to Opt-Out by emailing us at [email protected]
Under the GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party, such as purchasing one of our online courses or programs, or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
- processing is necessary for the purposes of the legitimate interests pursued by us or by a third party.
How and Where Do We Store Your Data?
We only keep your data for as long as we need to in order to use it as described herein, and/or for as long as we have your permission to keep it. We conduct periodic reviews to ascertain whether we need to keep your data and your data will be deleted if we no longer need it in accordance with the terms of our Data Retention Policy. The Company is based in the United States and our servers are generally hosted in the United States. Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through the Website. Notwithstanding the security measures that we take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting data via the internet. Please note that we do not guarantee the security of personal information, and there is some risk that an unauthorized third party may find a way to circumvent our security systems or that transmission of your information over the Internet will be intercepted.
Do We Share Your Data?
We may contract with third party technology service contractors to supply products and services to you as part of the Website. These may include payment processing, delivery of content and other services, search engine facilities, course delivery, customer relationship management, website analytics, e-commerce, advertising and marketing services. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third party under the law. We currently contract with Stripe, PayPal, Mailchimp, Kajabi, Google, Facebook, WordPress, Zapier, Lead Pages, Sumo and other technology service contractors. You can check their privacy information on their respective sites.
We may compile general statistics about the use of the Website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised where possible. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
In certain circumstances we may be legally required to share certain data held by us, which may include your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
Managing your Personal Information / Opt-Out
You may access certain areas of the Website without providing any data at all. However in order to deliver certain content to you and to customize your experience of the Website you may be required to submit or consent to the collection of certain data. When you submit information via the Website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to Opt-Out of receiving emails from us which you may do at anytime by unsubscribing using the links provided in all of our emails or by managing various aspects of your account with us. You may withdraw your consent for us to use your personal data as set out herein at any time, by contacting us at [email protected], and we will take steps to delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible services to you and that there may remain residual information in our databases. You have the legal right to ask for a copy of any of your personal data held by us (where such data is held). Please contact us for more details at [email protected].
Consistent with the Children’s Online Privacy Protection Act (“COPPA”), Company does not solicit personal information from children, and no portion of the Website is targeted to persons less than 13 years old of age. Visitors 13 years of age and under are required to obtain prior parental consent before submitting any personal information to this, or any other Website. Upon learning of its existence, we will take appropriate steps to delete any personal information of persons less than 13 years of age that might have been collected without verified parental consent.
What Happens If Our Business is Sold?
Company and Contact Information
Transcend Entertainment and Music, LLC
23321 Gondor Drive
Lake Forest CA 92630